Privacy Policy

Privacy Policy for Abingdon’s Complete Gardening Service

Last updated: 30/11/2025

Abingdon’s Complete Gardening Service (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, why we process it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

1. Who We Are

Abingdon’s Complete Gardening Service

Email: abingdon.c.g.s.ltd@outlook.com

Phone: 01235 533193

Address:

50 Meadowside,
Abingdon, Oxfordshire
OX14 5DX

We are the “data controller,” meaning we determine how and why your personal data is processed.

2. What Personal Data We Collect

We may collect and process the following information:

Information you provide directly

Name
Email address
Phone number
Postal address
Details related to your garden, property or service request
Messages sent via contact forms, email, phone, or live chat

Information collected automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookie data (see our Cookie Policy)

If you use a contact form, booking system, or quote request tool, we may also collect:

Service preferences
Budget information
Images you provide for quotations (if applicable)

Information from third parties

We may receive information from:

Google Analytics or similar analytics providers
Social media platforms (if you interact with our content)
Advertising platforms (e.g., Google Ads, Facebook Ads – if used)

3. How We Use Your Personal Data

We use your data to:

Respond to enquiries
Provide quotations and manage bookings
Deliver gardening or landscaping services
Communicate about appointments, schedules, or project updates
Improve our website and services
Keep internal records
Send marketing communications (only with your consent)
Comply with legal obligations

4. Legal Bases for Processing

We process your data under the following legal bases:

Contract

To provide a quote, carry out work, or fulfil a service agreement.

Legitimate Interests

For business operations such as:

Responding to enquiries
Improving our website
Keeping records
Preventing fraud or misuse

Consent

For:

Marketing emails
Non-essential cookies
Photography used for marketing (only with explicit permission)

You may withdraw consent at any time.

Legal Obligation

To comply with accounting, tax, or regulatory requirements.

5. How Long We Keep Your Data

We only keep your personal data for as long as necessary:

Enquiry information: up to 12 months
Customer records: up to 7 years (for tax and accounting)
Emails: up to 3 years
Cookies: according to our Cookie Policy

Where possible, we anonymise data sooner.

6. How We Share Your Data

We do not sell your personal data.

We may share data with trusted third parties such as:

Email and website hosting providers
Analytics services (e.g., Google Analytics)
Advertising platforms (with consent)
Payment providers (if applicable)
Subcontractors or partners involved in completing your job
Accountants (for invoicing / tax compliance)

Each third party is required to handle your data securely and in line with GDPR.

7. International Data Transfers

Some third-party providers (e.g., Google) may process data outside the UK/EEA.

In such cases, we ensure appropriate safeguards, such as:

UK GDPR-approved Standard Contractual Clauses (SCCs)
Adequacy decisions where applicable

8. How We Protect Your Data

We take reasonable steps to protect your data, including:

Secure hosting and SSL encryption
Password-protected systems
Restricted access to personal data
Staff training on data protection
Regular security checks

While no method of transmission is 100% secure, we work to ensure your data is handled safely.

9. Your Data Protection Rights

You have the following rights:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Correct inaccurate or incomplete information.

Right to Erasure

Request deletion of your data where legally permissible.

Right to Restrict Processing

Limit how your data is used.

Right to Object

Object to processing based on legitimate interests or marketing.

Right to Data Portability

Request transfer of your data to another service provider.

Right to Withdraw Consent

Applies to marketing emails, cookies, or photography permissions.

Right to Complain

If you believe your rights have been breached, you may complain to the UK’s regulator:

Information Commissioner’s Office (ICO)

https://ico.org.uk/

Telephone: 0303 123 1113

10. Marketing Communications

We only send marketing emails or promotions if you:

Opt in via our website, or
Request information directly

You can opt out at any time by:

Clicking “unsubscribe” in an email
Contacting us directly

11. Photography & Project Images

If we take photographs of completed gardening or landscaping work:

We will only use images for marketing with your explicit consent
You may withdraw consent at any time
We will remove any identifiable features if requested

12. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices, so we encourage reviewing their Privacy Policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a revised “Last updated” date at the top of this page.

14. Contact Us